Privacy Policy

SFN Innovations Privacy Policy

Date of Last Revision: January 2, 2024

 

Memories NOW+, My Family & Friends & My GrandKids are owned and operated by SNF Innovations, GP.

SNF Innovations is passionately committed to the privacy of our customers. This Privacy Policy (“Privacy Policy”) explains how information about you is collected, used and disclosed by us. This Privacy Policy applies to information we collect when you use Memories NOW+, My Family & Friends & My GrandKids mobile applications. We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the policy and, in some cases, we may provide you with additional notice (such as adding a statement to our homepage or sending you an email notification). We encourage you to review the Privacy Policy whenever you access the App to stay informed about our information practices and the choices available to you.

 

Account Information

No identity or contact information, username or passwords are requested or stored. You can uninstall the app through your Google Play or App Store account. Wiping other data from your device and our cloud is your responsibility and can be done on the Preferences Page in  Advanced. 

 

Collection of Information

Information You Provide to Us

We collect information you provide directly to us. For example, we collect information when you:

  • Create an account and subscribe to our app;
  • Participate in a survey, contest or sweepstakes;
  • Contact us for any reason, such as to request help with the App or to provide us with your comments/feedback; or
  • Your personal data is used by the app only to create SmartAlbums and share with your family.

The types of information we may collect include your name, email address, mobile phone number and other information you choose to provide.

Information We Collect Automatically When You Use the App

When you access or use our App, we can collect information about your use of the App with your permission, including:

  • Log Information:
    • We log information about your use of the App, including the type of browser you use, access times, pages viewed, your IP address and the page you visited before navigating to our App.
  • Device Information:
    • We collect information about the mobile device you use to access our App, including the hardware model, operating system and version, screen resolution, color and depth, device identifiers and mobile network information.

Use of Information

We may use information we collect to provide and improve our App, to deliver the products and app you order, to facilitate contests, and to communicate with you. We also use the information we collect to understand how users interact with our app and to personalize our App.

Sharing of Information

We may share information about you as follows or as otherwise described in this Privacy Policy:

  • With vendors, consultants and other service providers who need access to such information to carry out work on our behalf;
  • In response to a request for information if we believe disclosure is in accordance with any applicable law, regulation or legal process, or as otherwise required by any applicable law, rule or regulation;
  • If we believe your actions are inconsistent with the spirit or language of our user agreements or policies, or to protect the rights, property and safety of SFN Innovations or others;
  • In connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business to another company; and
  • With your consent or at your direction, including if we notify you through our App that the information you provide will be shared in a particular manner and you provide such information.

We may also share aggregated information that does not directly identify you.

 

Social Sharing Features and Third-Party Integrations

The App offers social sharing features and other integrated tools which let you privately share photos and videos with family and friends. The use of such features enables the sharing of photos and videos through our Private Virtual Cloud based Network (DirectShare) with your family and friends based solely on who you select to share your digital content. Shared photos and videos are encrypted and at no time can they be viewed outside the mobile apps, Memories NOW+, My Family & Friends & My GrandKids.

Additionally, you may give certain third party apps different levels of permissions to interact with your account to take advantage of things like photo editing tools. If you want to stop using one of these apps and revoke your permission, click the “Remove Permission” link under “Sharing & Extending” on your account page and remove that permission.

 

Advertising and Analytics App Provided by Others

We may allow others to serve advertisements on our behalf across the Internet and to provide analytics app. These entities may use cookies, web beacons, mobile device identifiers, and other technologies to collect information about your use of the App and other websites, including your IP address, web browser, pages viewed, time spent on pages, links clicked and conversion information. This information may be used by us and others to, among other things, analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests on our App and other websites and better understand your online activity. For more information about interest-based-based ads, or to opt out of having your web browsing information used for behavioral advertising purposes, please visit www.aboutads.info/choices. Your device may also include a feature (“Limit Ad Tracking” on iOS or “Opt Out of Interest-Based Ads” or “Opt Out of Ads Personalization” on Android) that allows you to opt out of having certain information collected through apps used for interest-based advertising purposes.

 

Security

Memories NOW+, My Family & Friends & My GrandKids takes reasonable measures to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction.

 

Data Retention

We store the information we collect about you for as long as is necessary for the purpose(s) for which we originally collected it. We may retain certain information for legitimate business purposes or as required by law.

 

Your Choices

Account Information

You may update, correct or delete information about you at any time by emailing us at [email protected] . You may delete your account or terminate your subscription pursuant to SFN Innovations Terms of Use, but note that we may retain certain information as required by law or for legitimate business purposes.

 

Privacy and Permissions Settings

In the app, your name, email address and mobile phone number will be publicly displayed through the SmartAlbum settings within the App. Therefore, please use caution in determining how you wish to be identified in using the App.

Promotional Communications

You may opt out of receiving promotional communications from SFN Innovations by following the instructions in those communications or by emailing us at [email protected] . If you opt out, we may still send you non-promotional communications, such as those about your account or our ongoing business relations.

 

Residents of the European Economic Area

If you are a resident of the EEA, you have certain rights and protections under the law regarding the processing of your personal information.

Legal Basis for Processing

If you are a resident of the EEA, when we process your personal data we will only do so in the following situations:

  • We need to use your personal information to perform our responsibilities under our contract with you (e.g., processing payments for and providing the App you have requested).
  • We have a legitimate interest in processing your personal data. For example, we may process your personal data to send you marketing communications, to communicate with you about changes to our App, and to provide, secure, and improve our App.

Data Subject Requests

If you are a resident of the EEA, you have the right to access personal information we hold about you and to ask that your personal information be corrected, erased, or transferred. You may also have the right to object to, or request that we restrict, certain processing. If you would like to exercise any of these rights, you can log into your account and use the settings and features explained above or you may contact us as indicated below.

Questions or Complaints

If you are a resident of the EEA and have a concern about our processing of personal information that we are not able to resolve, you have the right to lodge a complaint with the data privacy authority where you reside. For contact details of your local Data Protection Authority, please see: http://ec.europa.eu/justice/data-protection/article-29/structure/data-protection-authorities/index_en.htm.

 

Contact Us

We welcome your feedback. If you have any comments or concerns about this Privacy Policy or would like to contact us for any reason, you may reach us via email at [email protected] or by mailing us at:

ATTN: Privacy Policy

SFN Innovations

2997 East Sonora Road

Palm Springs, CA 92264, USA

760 322-5527